How to Place an Order

Getting started is straightforward — open your free trade account and you can be ordering within 24 hours.

From Enquiry to Delivery

Five simple steps to get your stock ordered and on the way to you.

01

Open a Free Trade Account

Takes 3 minutes

Submit your trade account application via our Contact page or by calling us directly. We just need your business name, address, trading type and contact details. There's no fee to apply and no minimum commitment.

02

Get Approved

Within 1–2 business days

Our team verifies your business details and confirms your account via email, along with your account number and contact details for your dedicated account manager.

03

Browse the Catalogue & Get a Quote

Trade pricing only

Access our full catalogue and trade-only pricing. Browse across 6 categories, request quotes for bulk quantities, or ask your account manager for recommendations.

04

Place Your Order

Min. order £150

Place orders by phone, email or via our order form. Minimum order value of £150 applies. Your account manager will confirm stock availability and expected dispatch date before you commit to payment.

05

Delivery to Your Door

2–5 working days

Orders dispatched within 24 hours of payment and delivered throughout England in 2–5 working days. You'll receive a dispatch notification with tracking information.

Trade Account Eligibility

We supply wholesale exclusively to registered businesses.

Registered Business

You must be a legitimate UK business — sole trader, limited company, partnership or charity. We cannot supply to private individuals.

UK Delivery Address

We currently deliver to addresses across England. A valid delivery address is required when placing your first order.

Minimum Order £150

A minimum order value of £150 (ex. VAT) applies. No minimum on the number of product lines per order.

Payment on Order

All orders are prepaid before dispatch. We accept bank transfer (BACS), debit card, and credit card. Credit terms available for established accounts.

Business Documentation

We may request proof of business (Companies House number, UTR, or business bank statement) as part of account approval for larger credit facilities.

No Long-Term Commitment

No contract or minimum frequency. Order when you need to. Your account stays active as long as you place at least one order per year.

Frequently Asked Questions

Everything you need to know before placing your first order.

No — a VAT number is not required. We supply to both VAT-registered and non-registered businesses. You simply need to be operating as a legitimate business entity.

The minimum order value is £150 (excluding VAT and delivery). There is no limit on the number of different products or categories in a single order.

Standard delivery across England is 2–5 working days from dispatch. Orders are typically dispatched within 24 hours of payment confirmation. You'll receive tracking information once your order ships.

We accept bank transfer (BACS/CHAPS), debit card, and major credit cards (Visa, Mastercard). All orders must be paid in full before dispatch for new accounts. Credit terms may be offered to established clients.

Yes — if you receive damaged, incorrect, or short-supplied goods, please notify us within 48 hours with photographic evidence. We will arrange a replacement or credit note promptly.

Our standard delivery covers England. Delivery to Scotland, Wales, and Northern Ireland may be possible — please contact us before placing an order to confirm availability and any applicable surcharges.

Still Have Questions?

Our team is happy to walk you through the process, discuss your product requirements, or help you build your first order.